best-practice/
40 pages · Updated July 27, 2026
Pages
- Zendesk Explore Custom Metrics Library - Geckoboard
- Zendesk Explore Custom Metrics Library - Geckoboard
- Guides - Zendesk Explore Custom Metrics Library | Geckoboard
- Zendesk Explore Custom Metrics Library - Geckoboard
- True One-touch Talk Tickets - Zendesk Explore Calculated Metric
- Example Structure of How to Use IF, THEN and ENDIF - Zendesk Explore Calculated Attribute
- Split Agents by Domain/Company - Zendesk Talk Calculated Attribute
- % Inbound Completion Rate (within Agents' Control) - Zendesk Explore Calculated Metric
- % True One-touch Talk Tickets - Zendesk Explore Calculated Metric
- Non-answered Inbound Calls % - Zendesk Explore Calculated Metric
- Average Wait Time for a Specific Phone Line - Zendesk Explore Calculated Metric
- Abandoned in On-Hold Calls - Zendesk Explore Calculated Metric
- Second Categories Combined - Zendesk Explore Calculated Attribute
- Zendesk Explore Custom Metrics Library - Geckoboard
- Short-Abandoned Calls (10 secs) - Zendesk Explore Calculated Attribute
- Group Agents by Manual Name List - Zendesk Explore Calculated Attribute
- Creating Your Own Metric with a Hard-Coded Filter - Zendesk Explore Calculated Metric
- Example Structure of How to Use AND - Zendesk Explore Calculated Attribute
- Abandon Location inc. Short-Abandoned - Zendesk Explore Calculated Attribute
- Example Structure of How to Use OR - Zendesk Explore Calculated Attribute
- Update Handling Time - Zendesk Explore Calculated Metric
- Example Structure of How to Use IF, AND, OR, THEN and ELSE - Zendesk Explore Calculated Attribute
- Short-Abandoned Calls - Zendesk Explore Calculated Metric
- % Tickets Solved in Less than 20 Minutes - Zendesk Explore Calculated Metric
- Tickets Solved in Less than 20 Minutes - Zendesk Explore Calculated Metric
- Target KPI Value - Zendesk Explore Calculated Metric
- IF THEN AND OR ENDIF Logic in Zendesk Explore
- 5 Essential Custom Talk Metrics for Zendesk Explore
- Getting Started with Custom Metrics in Zendesk Explore
- Abandoned in IVR Calls - Zendesk Explore Calculated Metric
- Getting Started with Custom Attributes in Zendesk Explore
- Abandoned Inbound Calls % - Zendesk Explore Calculated Metric
- Combine Multiple Attributes in Zendesk Explore
- Split Agents by Domain/Company (Support) - Zendesk Explore Calculated Attribute
- Ticket Created - Week of Year (Monday Start) - Zendesk Explore Calculated Attribute
- Update Handling Time with Agent Comments - Zendesk Explore Calculated Metric
- Ticket Solved - Week of Year (Monday Start) - Zendesk Explore Calculated Attribute
- Long Abandon Rate % - Zendesk Explore Calculated Metric
- Call Duration Brackets (Customisable) - Zendesk Explore Calculated Attribute
- Time Tracker Ticket Handling Time in Hours - Zendesk Explore Calculated Metric