Improve performance in your contact center with real time Aircall dashboards

Broadcast data from Aircall in real-time to help teams stay motivated and hit their targets. Geckoboard integrates directly with Aircall so teams can monitor queues at a glance.

Real-time Aircall data alongside 90+ other tools

• Connects in one click
• Live in minutes

Trusted by 1,000s of customer service teams

It’s a great incentive for our teams — we use it throughout the day to motivate agents with competitions around top call answerer or top ticket solver.

Mo Elsopki
Head of Customer Experience at people safe

We started to see the effort metrics go up and with this, we’ve also seen outputs increase too. More than anything, we’ve seen excitement.

Matt Dubois
Director of Sales Development Representatives at Pearl

Data drives performance, when it’s shared the right way

Geckoboard gives your team instant visibility into live Aircall data. No reports, no stale numbers — just real-time insights that fuel performance.

Help teams react faster throughout the day
Highlight achievements and boost motivation
Make workload balancing effortless
Streamline reporting for managers

Our dashboards give the team a level of transparency that they don’t have within Aircall. Not only that, they create transparency throughout the whole business.

Wayne Ledden
Contact Center Manager at Yes Insurance

Putting numbers in front of the team has really increased awareness. They care — they don’t want to be in the red! It really pushes them forward to lift each other up and push themselves.

Adam Martoccia
eSupport Manager at Morris-Jenkins

Bring key metrics together into one focused view

Connect Aircall to Geckoboard and instantly visualize live data from your Aircall account. Access dozens of metrics from across all your phone numbers, dial them in with powerful filters, and build up your own custom dashboard in minutes.

See data from 90+ sources alongside Aircall data

Connect CRMs, ticketing software, databases, and other tools to see all your important data in one place.

Focus attention on the metrics that matter

Create dashboards that focus on every aspect of your contact center’s operation — from company-wide targets to individual agent performance.

Stay on top of call queues
Track call queues in real time to keep response times low and workloads balanced.

Monitor all your channels from one dashboard
See a top-down view of activity across all your support channels.

Track agent performance at a glance
Help agents track their performance and stay motivated.

Turn data into action

Geckoboard’s dashboards are clear, engaging, and built for impact, making it easy for support agents and reps to understand key metrics — and respond in real time.

Goals & status indicators
Highlight when performance is on track or something needs attention.

Comparisons
Show how performance has changed over time.

Leaderboards
Motivate agents with real-time rankings.

Share Aircall data with your team

Make it easy for teams and stakeholders to access up-to-date Aircall data, wherever they’re working from.

Display on TVs
Instantly turn any office TV into a live wallboard. Control what’s displayed, right from your laptop.

Scheduled snapshots
Schedule screenshots of your dashboards to automatically send over Slack, Microsoft Teams or email.

Custom notifications
Get instant alerts in Slack and Microsoft Teams when key metrics shift, so your team never misses a beat.

Expert help, whenever you need it

With years of experience, we’re here to help you get the most from real-time data.

The Geckoboard support team has been outstanding, even implementing a missing metric for us in record time. Exceptional service.

Katharina Stauder
Customer Support Coordinator at Probonio

Every conversation I’ve had has been top-notch. Best dashboard tool for Zendesk by far!

Felix Starzer
Senior Director of Customer Care at Staffbase

Geckoboard team are also fantastic. On hand and quick to reply if any issues. Can’t recommend more!

Graham Paddon
Head of Customer Experience at Simba Sleep

Geckoboard vs Aircall’s custom dashboards

Aircall’s dashboards are there for deep analysis. Geckoboard is built for team-wide visibility.

FAQ

What Aircall metrics can I track? Geckoboard connects directly to Aircall, allowing you to pull live data directly from your Aircall account. Popular metrics that Geckoboard’s Aircall integration supports include:

• Inbound Calls: Total inbound calls, Average talk time, Average wait time, Missed calls
• Outbound Calls: Total outbound calls, Outbound talk time
• All Calls (Combined): Total calls, Active calls, Longest active call
• Queue Metrics: Calls waiting, Longest wait time
• User / Team Performance: Top call answerers, Talk time by user

Most metrics can also be filtered by different dimensions to give even more precision.

What filters are supported?
Fine-tune every widget using various filters such as time-based filters, call outcomes, user-based, and durations.

What sort of dashboards can I create?
Geckoboard is ideal for creating a shareable, real-time view of metrics that you, your team or stakeholders should be monitoring. Examples might include dashboards for monitoring live call activity or specific metrics related to a specific team or users.

How real-time is Geckoboard’s Aircall integration?
Aircall queue widgets update within a second or two of a call being made, or a user’s status updating.

Can I connect multiple Aircall accounts?
Absolutely, and you can add metrics from across different Aircall accounts to the same dashboard too.

What sort of support does Geckoboard offer?
Geckoboard is designed to be easy for anyone to use. For anything else, our friendly and knowledgeable team is on hand to help you succeed.

How much does it cost?
You can try Geckoboard completely free for 14 days. Plans start from $119/month.

Ready to get started?

Connect your Aircall account and build your first dashboard in minutes. Try Geckoboard for free!