Boost performance with real-time Zendesk dashboards

Broadcast data from Zendesk in real time to help agents speed up response times, balance workload and stay motivated.

Real-time Zendesk data alongside 90+ other tools

• Connects in one click
• Live in minutes

Trusted by 1,000s of customer service teams

It’s a great incentive for our teams — we use it throughout the day to motivate agents with competitions around top call answerer or top ticket solver.

Mo Elsopki
Head of Customer Experience at people safe

Geckoboard helps our agents to figure things out by themselves, removes unnecessary communication, and avoids micromanagement.

Patricia Limb
Head of Customer Experience at Selective Marketplace

Data drives performance, when it’s shared the right way

Geckoboard gives customer service teams instant access to live KPIs and data from across Zendesk, helping them perform at their best. No reports to dig through, no stale numbers, just real-time insights.

Help teams react faster throughout the day

• Highlight everyone’s hard work and boost motivation
• Make workload balancing effortless
• Streamline monitoring and reporting for managers

Bring key metrics into one focused view

Connect Zendesk to Geckoboard and instantly visualize live data from your Zendesk account. Access dozens of metrics from across all your support channels, dial them in with powerful filters, and build up your own custom dashboard in minutes.

See data from 90+ sources alongside Zendesk data

Connect CRMs, phone systems, databases, and other tools to see all your important data in one place.

Focus attention on the metrics that matter

Create dashboards that focus on every aspect of your support operation — from company-wide targets to individual agent performance.

• Monitor queues in real time
• Track tickets, chats, and calls in real time to keep response times low and workloads balanced.

Turn data into action

Geckoboard’s dashboards are clear, engaging, and built for impact, making it easy for agents to understand key metrics — and respond in real time.

• Highlight when performance is on track or something needs attention.
• Show how performance has changed over time.
• Motivate teams with real-time rankings.

Share Zendesk data with your team

Make it easy for agents and stakeholders to access up-to-date Zendesk data, wherever they’re working from. No extra Zendesk upgrades required.

• Display on TVs
• Instant alerts in Slack and Microsoft Teams when key metrics shift.

Expert help, whenever you need it

With years of experience, we’re here to help you get the most from real-time data.

The Geckoboard support team has been outstanding, even implementing a missing metric for us in record time. Exceptional service.

Geckoboard vs Zendesk Explore

Zendesk Explore is built for deep dives. Geckoboard is built for live, team-wide visibility.

Your Zendesk metrics: Now in your favourite AI tools

Geckoboard MCP gives Claude, ChatGPT and other AI tools access to your trusted Zendesk metrics, so answers match the dashboards your team already uses.

FAQ

What Zendesk metrics can I track?

Geckoboard integrates with Zendesk Support, Zendesk Chat, Zendesk Talk, Zendesk QA and Zendesk Sell through separate integrations.

Popular metrics include:

• Support: first reply time, ticket volume, open tickets, CSAT, SLA achievement rate, etc.
• Chat: chat volume, missed chats, average wait time, etc.
• Talk: agent availability, average time to answer, missed calls, etc.

How much does it cost?

You can try Geckoboard completely free for 14 days. Plans start from $119/month.

Ready to get started?

Connect your Zendesk account and build your first dashboard in minutes.