Customer service dashboards

Real-time customer service performance, visible to every agent, team lead, and exec.

Keep queue health, SLA status, and agent activity in front of the whole team — live. Get alerted the moment wait times spike or an SLA is at risk.

Connect Zendesk, Aircall, Freshdesk, and 90+ more tools

• Connects to Zendesk, Aircall & Freshdesk
• Fully customizable
• Updates in real-time

The problem

When performance slips, the warning signs aren’t visible until it’s too late.

Agents can’t see what needs attention right now.

The queue changes by the minute, but support agents can only see what’s in front of them. Tickets age quietly, calls stack up, SLAs creep toward breach while everyone stays focused on their current work.

Team leads are stuck in slow reports.

You need to keep response times down and protect the customer experience — but you’re stuck refreshing clunky dashboards, scanning queues, and asking who’s available. By the time the warning sign surfaces, it’s already a problem.

Leadership’s questions land on the team lead.

Executives want to know whether customers are being looked after. The question goes down the chain. The answer takes time. And it’s always yesterday’s stale data.

Support data is spread across different tools, channels and browser tabs.

Nobody’s watching everything at once. That ticket that’s been open 47 hours, the call queue that spiked an hour ago, the CSAT that’s been drifting for a week — it’s all visible somewhere. Just not together, and not in real-time.

The solution

Live customer service performance, visible to every agent, manager, and exec

Geckoboard connects to Zendesk, HubSpot, Aircall, and your other support tools and shows queue health and team performance in real time. Set thresholds and get alerted before SLAs breach or wait times spike. Put the shared view on a screen so agents can see the bigger picture and self-manage. Team leads act instead of react, and leadership gets to see support performance for themselves.

For the team

Live queue dashboards

Every agent sees ticket volumes, wait times, and queue depths across all channels in real-time. On TV screens in the office. In Slack or Teams. On a shared link. Key service metrics are front and center, all day, without anyone having to ask or dig around to find them.

Agent dashboards

Each agent has their own up-to-date view of open tickets, first reply times, CSAT and any other metric that’s important to them. They can see exactly where they stand — and what needs attention — without waiting for a manager to tell them.

Briefings and handovers

Run shift handovers and daily standups off live data, displayed on a screen, or from snapshots sent to your support channel. No one prepares anything. No more screenshotting.

For managers and leadership

Manager dashboards

Live tickets, call queues, agent availability, and performance metrics across your whole stack in one place. Open Geckoboard and your full picture is there.

SLA and aged ticket visibility

Breached SLAs, overdue tickets, and backlog spikes get highlighted automatically. Agents self-correct and team leads have fewer fires to fight — without having to constantly nudge anyone.

Exec and leadership visibility

Leadership sees CSAT trends, SLA health, and team performance without needing extra licenses to tools, a training session, or a report request. Available 24/7 and always current.

Automated reporting

Shift summaries and period-end performance reports reach leadership inboxes, Slack, and Microsoft Teams on the schedule you set. No more end-of-day report building.

Connect every tool your support team runs on

Our integrations turn customer service performance data into meaningful metrics you and your team can rally around. Built for secure, reliable, real-time monitoring.

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Agent leaderboards that unlock team performance

Geckoboard’s leaderboards are used by teams that want to spark some friendly competition with a live view of agent performance — based on virtually any metric — shared where agents can see it. Everyone sees where they stand in real time, without anyone having to update a whiteboard or post an update.

Customer story

How Woolworths MarketPlus got critical support data out of Zendesk and in front of their whole team

Customer story: Woolworths MarketPlus improves team performance with real-time dashboards - YouTube

It’s more than gamification. It’s identity. The teams actually bond with their dashboards. Team performance has improved, customer satisfaction improves, and we see higher team satisfaction too. Kieran Boyce General Manager of Operations, Woolworths MarketPlus

Example customer service dashboards

Zendesk support dashboard

Agent performance dashboard

Contact center dashboard

CSAT trends dashboard

SLA monitoring dashboard

Multi-channel support dashboard

FAQ

What is a customer service dashboard?

A customer service dashboard is a live display of the metrics a support team uses to track performance — queue depths, first reply time, CSAT, resolution time, SLA status, and agent activity. Unlike Zendesk’s built-in reporting, a customer service dashboard is designed to be shared — on TV screens, in Slack, or on mobile — so the whole team can see what needs attention without logging in.