Display data from the Zendesk Time Tracking app in Geckoboard

Learn how to track, monitor, and display time tracking metrics in Geckoboard.

June 16, 2025

In this guide, we'll cover how to visualize data from the Zendesk Time Tracking app on your dashboard. This app allows you to track how much time a team member spends working on a ticket and uses Zendesk custom fields, which can be displayed in Geckoboard.

Install the app in Zendesk

1. Install the Time Tracking app in Zendesk by following the steps in their How to Install section.
2. Once the app is installed, go to Admin > Manage > Ticket Forms and add the ticket fields 'Total time spent' and 'Time spent last update' to each of your Ticket Forms.

Understanding the two metrics

This app offers two metrics. Depending on how your team measures time spent, one or the other may be more appropriate.

• Total time spent represents the cumulative time a team member has worked on the ticket from creation to current state.
• Time spent last update represents the time spent only during the most recent interaction/update on the ticket.

Displaying the metrics on your dashboard

Once you've configured the custom fields and have data available using them, you can display them in Geckoboard as metrics.

Create a widget, then in the Display field, select either Total time spent or Time spent last update to visualize the data.

In this example, we build a widget with an agent's total time spent on tickets today.

Tracking Time Spent on Tickets in Zendesk 📊