# Connect your Zendesk Chat data to Geckoboard

Steps on how to connect your Chat account to Geckoboard.

April 2, 2025

## Table of contents

### Messaging vs Chat

Before you begin, if you're restricting access to your Zendesk account using [IP restrictions](https://support.zendesk.com/hc/en-us/articles/203663706-Restricting-access-to-your-Zendesk-using-IP-restrictions-Enterprise), you'll need to include [these IPs](https://support.geckoboard.com/en/articles/6055721-geckoboard-ip-addresses-to-allow) to connect to Geckoboard.

1. Add a new Zendesk Chat widget from your dashboard.

2. **Select a preset** widget from the list, or choose to **Start from scratch**.

3. **Enter the subdomain** of your Zendesk account. The subdomain can be found from your login details. For example, if you log in to Zendesk at [https://mycompany.freshdesk.com](https://mycompany.freshdesk.com/), your subdomain is mycompany.

4. Click **Connect via Zendesk** on the connection panel and follow the prompts to make the connection.

To connect additional Zendesk Chat accounts, see [connect multiple accounts to data sources](https://support.geckoboard.com/en/articles/6055635-connect-multiple-accounts-to-data-sources).

## Messaging vs Chat

The previous generation of chat metrics was built on Zendesk Chat, a separate application. Today, the new Zendesk Messaging does not use the Zendesk Chat API, so these metrics are not available in our Zendesk Chat data source.

The Zendesk Chat data source is available for users who do not have Messaging enabled and also do not have Agent Workspace enabled.

If Agent Workspace is enabled on your account, it will disable the previous-generation Chat app in your Zendesk account, even if you don't use Messaging.

If you have Agent Workspace enabled and are using Messaging, you can display Messaging metrics via the Zendesk Support data source instead.