# Customize Zendesk Support widgets

Learn how to adjust presentation options and filter your Zendesk Support data to create easy-to-understand visualizations.

February 20, 2025

This guide walks you through the various options when customizing Zendesk Support widgets.

# Account

If your plan allows, you can connect to multiple Zendesk accounts. To do this, open the Account name menu and click **\+ Add connection.**

# Display

Select any of the Zendesk Support metrics Geckoboard supports.

Line charts, Column charts, and Tables allow plotting a second metric on the same widget. To do this, click **Add second metric**.

For example, you could try use add a second metric to show _Solved tickets_ data alongside _Created tickets_.

# Visualization

Choose between plotting your data as:

- Number
- Line chart
- Column chart
- Bar chart
- Leaderboard
- Table

The options available depend on how you've configured your widget. See our [guide to choosing the right visualization for your data](/content/academy/dashboard-layout/index.html).

# Grouping

If you want to group by a certain dimension you need to select a visualization that supports grouping:

- Column chart (under Horizontal Axis)
- Bar chart (Labels)
- Leaderboard (Labels)
- Table (Group by)

For example, you could try the Leaderboard visualization configured to show _Solved tickets_ by _Assignee_ or _Open tickets_ by _Priority_.

# Time

The time selector allows you to select a timeframe for your data, giving you the option to show values for _yesterday_, _last week_ and _last month_ and more _._ You can also create a _Custom period_ from the bottom of the select menu.

# Compare to previous period

If you're creating a Number or Line chart, you can compare to a previous period.

For example, you could try comparing _Today_ to the _Same day last week_.

# Min/Max values

The Gauge visualization supports setting minimum and maximum values. If left blank, these values are automatically calculated.

# Filter

Dial into the exact value you care about. Filter options available include:

- **Is:** show only those values that the data is
- **Is not:** show only those values that the data is not
- **Has no value**
- **Has any value**

For example, you could aggregate _New_ and _Open_ _tickets_.

You could also use filters to show your _CSAT_ by _Agent_ or _First reply time_ by _Group_ as leaderboards.

## Filter using 'AND' and 'OR' operators

'OR' conditions are used for each individual filter's selections; 'AND' conditions are applied for combined filters.

## Filter by custom fields

You can also [filter by custom fields](https://support.geckoboard.com/en/articles/6380535-filter-zendesk-support-ticket-data-by-custom-fields). All field types except numeric are supported for filtering.

If you're not sure what type of field it is, you can check in your Zendesk account under _Admin > Ticket Fields_ to confirm whether it's available to use in Geckoboard.

# Split by

If you're creating a Line or Column chart and haven't chosen additional metrics to compare, you can **Split by** a chosen dimension. It's also possible to split your data by custom fields created in Zendesk.

For example, you could try splitting _Ticket volume_ by _Group_ (team or department).

# Set a goal

On the Number, Line, Column, and Bar charts visualizations it's possible to show your progress towards a chosen target by setting a goal.

Setting a _Starting from_ value on Number visualizations enables you to set more meaningful goals.

# Formatting

The Formatting menu allows you to overrule the automatically set number of decimal places used, or add additional information about the values on your widget. For more information, see our [guide to using the data formatting options](https://support.geckoboard.com/en/articles/6055761-set-the-format-of-widget-numbers).