Display First Contact Resolution metrics for Zendesk widgets | Geckoboard Help Center

Display First Contact Resolution metrics for Zendesk widgets

Learn how to build First Contact Resolution or FCR visualizations by with Triggers.

July 17, 2025

How to set up the triggers and use the tag in Geckoboard

  1. Create the first trigger. Use conditions from the Meet ALL of the following conditions section. Then, add the following three conditions and action.

  2. Create the second trigger. Again, use conditions from the Meet ALL of the following conditions section. Then, add the following three conditions and action. With the triggers in place, you now have a reliable way to identify tickets that have been solved in a single interaction with agents.

  3. Finally, look for Created tickets that have the fcr tag used in your triggers. You can now build number, leaderboards or any other FCR visualizations.