Widget error: We were unable to build your widget

This error can occur when someone changes the account connection powering a widget, such as the password.

July 22, 2025

How do I resolve the 'we were unable to build your widget' error?

You may find that your widgets get stuck showing the error message We were unable to build your widget. This error typically occurs when someone changes the credentials for the account connection powering a widget in some way, such as changing the password.

The guidance in this article does not apply to Salesforce widgets, and deleting your Salesforce connection will cause a permanent connection issue. Please visit the Salesforce-specific guide for a solution to this error.

To fix this issue and get your widgets working again, you'll need to disconnect and then reconnect your account.

1. Click your initials in the top right corner of your account.

2. From the drop-down, select Admin.

3. Click the Connections tab.

4. Click the ellipsis next to the connection you want to modify.

5. Then click Delete.

6. In the modal that appears, check the Delete connection only box.

7. You must check this box to preserve the widgets and only delete the connection.

8. Then, click Delete connection again when prompted.

9. Return to your dashboard and edit a failing widget.

10. If an edit menu appears on your dashboard, click Account, then click + Add connection to connect a new account.

11. Follow the on-screen steps to reconnect your account, and your widgets will automatically begin using the new connection again.