# 404 errors in Geckoboard

Learn why you might see a 404 error on a dashboard, sharing link, or Send to screen display.

April 23, 2026

Here are the most common reasons you might see a 404 error in Geckoboard:

- **Account suspended:** Ask the account owner to log in and confirm that billing information is up to date and no payments are overdue.

- **Sharing link deleted or regenerated:** Check with the person who sent you the [share link](https://support.geckoboard.com/en/articles/6055739-share-a-dashboard-with-share-links) to find out if the link was revoked and why.

- **Connected screen removed:** If you're viewing the dashboard using [Send to screen](https://support.geckoboard.com/en/articles/6055746-use-send-to-screen-to-display-your-dashboards), contact the account owner to confirm the account is active and the dashboard is accessible, and if the screen is still configured.

- **Restricted network or location:** If the dashboard has [IP address restrictions](https://support.geckoboard.com/en/articles/6055714-restrict-access-to-your-dashboards-by-ip-address), confirm with the account owner that your IP address is included in the allowed range.

- **Service outage:** Check the current status of Geckoboard on our [status page](https://support.geckoboard.com/en/articles/6055697-get-updates-on-geckoboard-s-uptime-status).