# Troubleshoot Mixpanel connections

Learn why you may need to create a service account in Mixpanel to grant Geckoboard access to projects.

June 17, 2022

Mixpanel have recently changed the way apps authenticate with their API. You'll now need to create a **Service Account** in Mixpanel. Service Accounts are special types of Mixpanel users that can be granted access to projects. See our [walkthrough for Mixpanel](https://support.geckoboard.com/en/articles/6055519-display-mixpanel-metrics-in-geckoboard).