# Exceeding Zendesk's API request limit

Learn why you might be hitting Zendesk's API rate limit and how to help prevent it.

August 29, 2024

## Best practices to prevent hitting your API request limit

To help prevent errors caused by hitting the API limit, consider:

- **Shortening the time frame used on the affected widgets.** For example, if you have the time period set as _Last 30 days_, try setting it to _Last 7 days_.

- **Reducing the number of custom filters on the affected widgets.** Fetching data for custom filters consumes a lot of API requests as we need to collect all of the information and then filter it.

- **Adding the [High Volume API Add-On](https://support.zendesk.com/hc/en-us/articles/4408834152730-About-Zendesk-add-ons) to your Zendesk account.** Available for Professional and Enterprise plans, choose this option if you need to preserve the existing settings on those affected widgets.