Troubleshoot Instagram connections

Steps to take if you can't connect your Instagram account.

June 20, 2022

Why are personal accounts no longer supported?

Instagram retired their legacy API that our old Instagram integration used. There are now two new Instagram APIs, one for getting data for personal Instagram accounts (Basic Display API) and one for getting data Business accounts (Graph API).

We were unable to repurpose our current integration that connects personal Instagram accounts for Graph API, so we've built a new integration that requires an Instagram business account that's also connected to a Facebook Page associated with your business.

Can I convert my personal Instagram account to a business account?

Yes. If you're using a personal Instagram solely for your business, you might want to consider converting your personal Instagram profile to a professional account.

Then follow these steps to connect your professional Instagram account to a Facebook Page associated with your business.