# Jira widget error: 'Failed to load widget data'

Learn why your Jira widget might be displaying this error message.

June 20, 2022

## What's an SSL certificate?

Secure Sockets Layer (SSL) certificates provide secure, encrypted communications between a website and an Internet browser.

This error might occur due to the type of SSL certificate you're using. If you're using a self-signed certificate, you might need to [obtain a certificate signed by Confluence Atlassian](https://confluence.atlassian.com/jira/connecting-to-ssl-services-117455.html#ConnectingtoSSLservices-ObtainandImporttheServer%27sPublicCertificate).

## Get help

If you're still having trouble with errors on your JIRA widgets, [get in touch](https://support.geckoboard.com/en/articles/o9h85vz7@geckoboard-2.intercom-mail.com).