Embed a Geckoboard dashboard into your Zendesk ticket view | Geckoboard Help Center

Embed a Geckoboard dashboard into your Zendesk ticket view

Create a link to your live dashboard that can be embedded in the ticket view in Zendesk.

November 21, 2024

In this article, we'll show you how to embed your Geckoboard dashboard in your Zendesk account so all support agents have access to the team's key metrics right from where they spend most of their time: the ticket view.

  1. With an open Zendesk session, navigate to the Iframe Ticket Sidebar app page in the app directory and click Install.

  2. With the app's setup page open, give the app a Title that describes it, e.g., Team Metrics.

  3. Switch to Geckoboard, then find and copy your share link.

  4. Return to Zendesk, paste your share link into the iframe URL field

  5. Choose an iframe Height.

  6. We recommend changing this value to 300px or 400px to allow room for full visualizations to be displayed.

  7. Save the changes and complete the installation.

  8. Finally, adjust the app's location to bring it to the top, or at least close to it, so that your agents can access it without needing to scroll.