# Data volume allowances and add-ons

Learn more about data volume allowances and add-ons for accounts using large volumes of data.

Updated over a week ago

The Aircall, Shopify, and Zendesk Support data sources require Geckoboard to import, store, and update data in real-time. Processing large volumes of data, therefore, requires additional resources from our systems.

Each plan includes a data volume allowance, with higher-tier plans including more data as standard than lower-tier plans. On the Performance plan, you can increase your data volume allowance by contacting us to add an add-on to your subscription. The Essentials plan does not support data add-ons, so accounts that need higher allowance will need to upgrade.

**For Enterprise plans:** Allowances are tailored to your account, with additional data volume priced based on your requirements. [Contact us](/content/about/contact/index.html) to discuss data volume pricing.

The tables below outline the included allowances and available add-ons for each data source, shown as monthly pricing.

# Aircall allowances and add-ons

Aircall data volume is measured by the **total number of calls created** each month.

|     |     |     |
| --- | --- | --- |
| **Calls per month** | **Essentials** | **Performance** |
| 10,000 | Included | Included |
| 15,000 | N/A | Included |
| More | N/A | [Contact us](/content/about/contact/index.html) |

# Zendesk Support allowances and add-ons

Zendesk Support data volume is measured by the **total number of tickets created** each month.

|     |     |     |
| --- | --- | --- |
| **Tickets per month** | **Essentials** | **Performance** |
| 10,000 | Included | Included |
| 20,000 | N/A | Included |
| More | N/A | [Contact us](/content/about/contact/index.html) |

# Shopify allowances and add-ons

Shopify data volume is measured by the **total number of orders created** each month.

|     |     |     |
| --- | --- | --- |
| **Orders per month** | **Essentials** | **Performance** |
| 5,000 | Included | Included |
| 10,000 | N/A | Included |
| More | N/A | [Contact us](/content/about/contact/index.html) |

# Common questions

## Where can I view my data volume usage?

To view usage, an [Account owner](https://support.geckoboard.com/en/articles/10194505-roles-and-permissions-in-geckoboard) can visit the [Plans and billing page](https://app.geckoboard.com/billing), then locate the **Additional data volume** label for your plan and **select the question mark icon**. This will open a modal that displays current usage and pricing for additional usage.

## What if I exceed my data volume allowance?

Don’t worry - we’ll continue to process data updates beyond your subscription’s data volume allowance and get in touch with you to discuss an upgrade.

## What if my data volume needs change over time?

Please reach out to our team to make changes to your data volume allowance.

## What if I have a sudden, unexpected spike, such as spam tickets, calls, or a one-time import?

If a one-off event causes you to exceed your data volume allowance, but we can see it’s due to a single spike, you won’t need to upgrade your plan.