How to filter using the 'received at' condition in Geckoboard

Learn how to create a trigger in Zendesk that applies a custom tag when tickets are received at a specified support address.

March 27, 2023

In Zendesk Support, filtering using the 'received at' condition can be used to display the number of tickets received at different support addresses. This isn't supported as a filter option in Geckoboard.

One solution to achieve this in Geckoboard is to set up a Zendesk trigger that applies a custom tag when tickets are received a particular support address.

Then, you'll be able to filter by this tag in your Geckoboard widget: