# How to filter using the 'received at' condition in Geckoboard

Learn how to create a trigger in Zendesk that applies a custom tag when tickets are received at a specified support address.

March 27, 2023

In Zendesk Support, filtering using the _'received at'_ condition can be used to display the number of tickets received at different support addresses. This isn't supported as a filter option in Geckoboard.

One solution to achieve this in Geckoboard is to **set up a [Zendesk trigger](https://support.zendesk.com/hc/en-us/articles/4408822236058-About-triggers-and-how-they-work) that applies a custom tag when tickets are received a particular support address**.

Then, you'll be able to filter by this tag in your Geckoboard widget: