# Data discrepancies between Zendesk Chat and Geckoboard

Learn why you might be seeing different numbers in Zendesk Chat than on your Geckoboard widgets.

July 17, 2025

## Check if Agent Workspace is enabled

Your available Chat metrics will depend on how your Zendesk account is configured and specifically, whether you've enabled [Agent Workspace](https://support.zendesk.com/hc/en-us/articles/4408821259930-About-the-Zendesk-Agent-Workspace).

If you have enabled Agent Workspace, then the native chat app in Zendesk is disabled, as outlined by Zendesk:

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"To prevent application conflicts and potential tracking issues, Zendesk does not recommend using the Support [Chat app](https://www.zendesk.com/apps/support/zendesk-chat/) with the Zendesk Agent Workspace. When the Agent Workspace is activated, the Support Chat app is automatically deactivated on your account. If you subsequently deactivate the Agent Workspace and you want to use the Chat app, you have to manually re-activate it."
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**Source:** [Activating and deactivating the Zendesk Agent Workspace](https://support.zendesk.com/hc/en-us/articles/4581758611866-Activating-and-deactivating-the-Zendesk-Agent-Workspace)

### How can I display Chat data in Geckoboard with Agent Workspace enabled?

If you have Agent Workspace enabled, all _Chats_ will be handled through Agent Workspace, which will, therefore, create _Tickets_. These will not be available through our Zendesk Chat integration.

Rather, the _Tickets_ will be imported using our [Zendesk Support data source](https://support.geckoboard.com/en/articles/6055512-connect-your-zendesk-support-data-to-geckoboard), with filtering on _Channel_ is _Chat_ (see image below).