Customer support data sources | Geckoboard Help Center
Customer support data sources
41 articles
Aircall
- Assigning phone numbers for the Aircall integration
- Best practices for customizing your Aircall dashboard
- How to build an Aircall dashboard
Dixa
Freshdesk
- Connect your Freshdesk data to Geckoboard
- Customize Freshdesk widgets
- How Geckoboard calculates Freshdesk metrics
Freshservice
Gorgias
Help Scout
Intercom
- Connect your Intercom data to Geckoboard
- Customize Intercom widgets
- Data discrepancies between Intercom and Geckoboard
- Best practices for customizing your Intercom dashboard
- How to build an Intercom dashboard
RingCentral
Nicereply
Zendesk Chat
- Connect your Zendesk Chat data to Geckoboard
- Customize Zendesk Chat widgets
- How Geckoboard calculates Zendesk Chat's Acceptance Rate metric
- Zendesk Chat widget message: 'You may need to upgrade your account'
- Data discrepancies between Zendesk Chat and Geckoboard
Zendesk Support
- How to build a Zendesk dashboard
- Top tips for Geckoboard-Zendesk power users
- Connect your Zendesk Support data to Geckoboard
- Customize Zendesk Support widgets
- How Geckoboard defines and calculates your Zendesk Support metrics
- Display Zendesk Messaging metrics in Geckoboard
- Display First Contact Resolution metrics for Zendesk widgets
- Aggregate ticket related Zendesk metrics
- How to filter using the 'received at' condition in Geckoboard
- Data discrepancies between Zendesk Explore and Geckoboard
- Exceeding Zendesk's API request limit
- Data processed by the Zendesk integrations
- Display data from the Zendesk Time Tracking app in Geckoboard
- Get alerted if tickets ever get caught in back-and-forths
- Get alerts if a customer is waiting too long for a reply
Zendesk Talk
- Connect your Zendesk Talk data to Geckoboard
- How Geckoboard calculates Answer and Abandonment rates in Zendesk Talk