Zendesk Support

15 articles

• How to build a Zendesk dashboard
• Top tips for Geckoboard-Zendesk power users
• Connect your Zendesk Support data to Geckoboard
• Customize Zendesk Support widgets
• How Geckoboard defines and calculates your Zendesk Support metrics
• Display Zendesk Messaging metrics in Geckoboard
• Display First Contact Resolution metrics for Zendesk widgets
• Aggregate ticket related Zendesk metrics
• How to filter using the 'received at' condition in Geckoboard
• Data discrepancies between Zendesk Explore and Geckoboard
• Exceeding Zendesk's API request limit
• Data processed by the Zendesk integrations
• Display data from the Zendesk Time Tracking app in Geckoboard
• Get alerted if tickets ever get caught in back-and-forths
• Get alerts if a customer is waiting too long for a reply