# Product update

September 27, 2021

[**Intercom beta: more metrics and improvements**](/content/updates/126/index.html)

We've shipped some improvements for our Intercom data source beta, including the ability to use a tag to filter any metric or break it down to show top tags. We've also added 10 new metrics like _Conversations replied to_, _Reassigned conversations_, _Snoozed conversations_, _Reopened conversations_, and more.

Our Product Manager Helena has made a quick video showing some less obvious tricks to getting more out of your Intercom widgets, covering:

- Comparing volume to the same date last week (instead of yesterday)
- Getting hourly data
- Comparing multiple metrics on one chart
- Breaking down metrics with _group by_ and _split by_

You can [check it out here](https://www.youtube.com/watch?v=PJaHVH3zX0w).