# Product update

June 17, 2022

New!

[**Added conversation and satisfaction metrics to our Dixa data source**](/content/updates/146/index.html)

We’ve expanded our [Dixa data source](/content/product/data-sources/dixa/index.html) to support two new categories of metric:

**Satisfaction ratings**

- Number of satisfaction ratings
- Latest and average satisfaction scores
- Satisfaction ratings for specific channels and assignees
- A feed of rating messages, filterable by channel, assignee, rating emoji and more

**Conversations**

- Number of conversations today, or over a time period
- Number of conversations broken out by channel, assignee, queue, status and more
- Average conversation duration
- Conversations per provisioned phone number