# Product update

August 11, 2023

New!

[**Agent replies, internal comments and agent updates added to our Zendesk Support data source**](/content/updates/178/index.html)

Our [Zendesk Support data source](/content/product/data-sources/zendesk-support/index.html) now includes several more highly-requested metrics:

- **Agent replies**: Track the number of agent replies over a period of time, across the whole team or broken out by individual agent
- **Internal comments**: The number of internal comments applied to tickets over time
- **Agent updates**: Monitor the number of agent updates over time, aggregated or broken out by individual agents