# Product update

August 23, 2023

New!

[**More Zendesk SLA metrics for improved SLA monitoring**](/content/updates/179/index.html)

We’ve added a range of new SLA-related metrics to our [Zendesk Support data source](/content/product/data-sources/zendesk-support/index.html), aimed at helping support teams meet and exceed their SLA targets through better real-time monitoring.

Get an up-to-date overview of the current state of play with a live list of _Tickets nearing SLA breach_, as well as metrics like:

- _Number of active SLA tickets_
- _Number of active unbreached SLA tickets_
- _Number of active breached SLA tickets_

Monitor how effectively your team is meeting expectations, with:

- _% of SLA targets achieved_
- _% of SLA targets breached_
- _Number of SLA targets achieved_
- _Number of SLA targets breached_

…and keep an eye on specific SLA policies, with a _list of SLA targets_ too.