# Product update

July 30, 2024

New!

[**Zendesk: New 'agent comments' metric and wider support for custom fields**](/content/updates/194/index.html)

We’ve added a new metric to our Zendesk Support data source - _Agent comments_ \- covering both public and internal comments. Using the _update type_ filter makes it possible to track how many comments were replies to existing tickets or produced tickets themselves.

We’ve also expanded support for custom fields; they're now available as filters on ticket update metrics (such as agent replies), and text and date custom fields can now be displayed as raw data in a table.