# Product update

February 18, 2025

New!

[**Zendesk: Added ‘submitter role’, ‘status updated at’ and ‘% of tickets with rating’**](/content/updates/211/index.html)

We’ve expanded our Zendesk integration to support:

**Percentage of tickets with a satisfaction rating** \- available as a new metric

**Submitter role** \- a new ticket attribute you can filter several metrics by

**Status updated at** \- a new time-based filter that opens up possibilities like showing tickets that have been open for more than 3 days