# Product update

April 4, 2025

New!

[**Added real-time Zendesk Messaging metrics**](/content/updates/216/index.html)

We’re excited to introduce a whole new set of real-time metrics for Zendesk Messaging — making it easier than ever to track conversations the moment they hit your queue and get picked up by agents.

You’ll find these new metrics under the **Messaging** category in our [Zendesk Support integration](/content/product/data-sources/zendesk-support/index.html). From there, you can choose from a range of metrics that update in real time as conversations enter the queue.

**Currently supported**:

- Active conversations in queue
- Active assigned conversations
- Inactive assigned conversations
- Inactive conversations
- Average concurrency
- Average time in queue
- Longest time in queue
- Average requester wait time
- Longest requester wait time
- Average handle time
- Longest handle time

All metrics can be filtered by channel and group for deeper insights.

We’d love to hear your feedback or requests — get in touch!