# Product updates ## June 3, 2025 **New: Keep your dashboards organized with folders** If you've got more than a handful of dashboards in your Geckoboard account, you'll be very happy to learn we've shipped a new way to organize and group your dashboards into folders. Admins on a Pro plan or above can create a new folder by opening up the list of dashboards to the left of your account, and clicking the folder icon in the top right. You can then organize your existing dashboards into these folders for better structure and easier navigation. What might you use this for? We use this on our own account in a number of ways: - Make it easier for teams to find specific dashboards by creating folders for each department - Organize an individual's dashboards into their own folder - Create folders for dashboards related to a specific launch, campaign or project - Organize dashboards related to a specific feature or aspect of the business (like financials or hiring) - Make a folder just for investor dashboards Whether you're managing dashboards for multiple teams or just want to keep your own collection tidy, folders give you the flexibility to structure things exactly how you need them. ## May 19, 2025 **New!** [**Metrics based on custom properties for HubSpot leads, contacts, companies and tickets.**](/content/updates/219/index.html) We now support the ability to build your own custom metrics for Leads, Contacts, Companies and Tickets in HubSpot, powered by custom properties. This expands our [recently-added support](/content/updates/207/index.html) for Deal metrics built off custom properties, opening up even more possibilities for those tracking bespoke data in HubSpot. ## May 12, 2025 **New!** [**HubSpot lead data**](/content/updates/218/index.html) We’ve expanded our [HubSpot integration](/content/product/data-sources/hubspot/index.html) to include a wide range of metrics and data related to leads in your HubSpot account. New metrics now available include leads created, open leads, in-progress leads, qualified and disqualified leads, lead qualification rate, time spent in each lead stage, and a live feed of lead activity. For even greater flexibility, these metrics can now be filtered by lead stage, lead type, label, lead source, custom lead properties, and more. ## May 7, 2025 **New!** [**Support for numeric filters**](/content/updates/217/index.html) Our [Zendesk](/content/product/data-sources/zendesk-support/index.html), [HubSpot](/content/product/data-sources/hubspot/index.html), [Aircall](/content/product/data-sources/aircall/index.html) and [Pipedrive](/content/product/data-sources/pipedrive/index.html) integrations now let you filter relevant metrics by numeric values. Want to track how many calls were longer than 10 minutes? Or how many support tickets this week had a first reply time greater than 2 hours? Or the number of deals brought in by a rep this quarter that fall below a specific amount? It's now all possible by clicking 'filter' and selecting from the wide range of new filter options available. ## April 4, 2025 **New!** [**Added real-time Zendesk Messaging metrics**](/content/updates/216/index.html) We’re excited to introduce a whole new set of real-time metrics for Zendesk Messaging — making it easier than ever to track conversations the moment they hit your queue and get picked up by agents. You’ll find these new metrics under the **Messaging** category in our [Zendesk Support integration](/content/product/data-sources/zendesk-support/index.html). From there, you can choose from a range of metrics that update in real time as conversations enter the queue. **Currently supported**: - Active conversations in queue - Active assigned conversations - Inactive assigned conversations - Inactive conversations - Average concurrency - Average time in queue - Longest time in queue - Average requester wait time - Longest requester wait time - Average handle time - Longest handle time All metrics can be filtered by channel and group for deeper insights. ## March 19, 2025 **New!** [**Stripe: New ‘Cancellations’ metric**](/content/updates/215/index.html) We’ve added a new 'Cancellations' metric to our Stripe integration. ## March 10, 2025 **New!** [**Filter Zendesk metrics by ticket subject**](/content/updates/213/index.html) We've shipped a small but powerful expansion to our Zendesk integration, making it possible to filter Zendesk metrics by subject; useful for including or excluding specific phrases or terms when configuring a metric on your dashboard. ## March 10, 2025 **New!** [**See how often a widget refreshes**](/content/updates/214/index.html) We pride ourselves on having the fastest data [refresh rates](https://support.geckoboard.com/en/articles/6055564-refresh-rates-for-data-sources-and-widgets) possible, often much faster than the reports in the tools your data comes from. You can now see exactly how often a widget refreshes - and therefore how fresh your data is - by hovering over the data source logo in the bottom left of a widget. ## February 19, 2025 **New!** [**New and improved Google Calendar integration**](/content/updates/212/index.html) We've updated our Google Calendar integration to make it easier to add calendar events to your dashboards, such as sales meetings, public holidays or your team's availability. Users of our previous integration will find this version much easier to work with, with a live preview of your calendar widget showing you exactly how it will look on your dashboard before adding it. You can now switch between displaying your calendar events as a feed or table, with new options to include or exclude specific event details when choosing the latter. ## February 18, 2025 **New!** [**Zendesk: Added ‘submitter role’, ‘status updated at’ and ‘% of tickets with rating’**](/content/updates/211/index.html) We’ve expanded our Zendesk integration to support: **Percentage of tickets with a satisfaction rating** - available as a new metric **Submitter role** - a new ticket attribute you can filter several metrics by **Status updated at** - a new time-based filter that opens up possibilities like showing tickets that have been open for more than 3 days