CSAT Dashboard Example | Geckoboard
CSAT dashboard examples
A CSAT dashboard breaks customer satisfaction scores down so support teams can see what's driving changes — by channel, agent, or time period. It keeps progress toward long-term CSAT goals visible, so the team can track the trend rather than just checking the latest number.
CSAT dashboard
This dashboard pulls its CSAT data from a Customer Service platform, such as Zendesk, used by the team. Here, CSAT is collected via a short survey given to customers after each interaction with the support team.
The dashboard presents CSAT data in several ways. Firstly, it aggregates overall performance for the month, comparing it with the previous month. In this case, a negative status indicator has triggered because CSAT is below the acceptable level set by the team.
Next, it presents the individual CSAT scores for each CS agent, in order to create greater accountability for personal targets. Finally, it breaks CSAT down according to the different channels. This can help the team better understand why and how the overall CSAT figure is changing.
Focus area: CSAT
Who uses it: Support team, team leader
How often: Every day
Data sources: Zendesk Support, Zendesk Chat, Zendesk Talk, Intercom
Frequently asked questions
What is a CSAT dashboard?
A CSAT dashboard tracks customer satisfaction scores in real time, giving support managers a live view of how customers are rating their interactions. Support teams use it to spot drops in satisfaction quickly, identify which agents or channels are underperforming, and respond before negative experiences escalate.
What is Geckoboard?
Geckoboard is a live dashboard tool that connects to Zendesk and other support platforms to give customer service teams a real-time view of CSAT and support performance. Dashboards update automatically and can be displayed on a team screen or shared with wider stakeholders as a regular snapshot.
What metrics does a CSAT dashboard track?
Key metrics include CSAT score (overall and by agent), number of ratings received, percentage of positive vs. negative ratings, and response time. Teams using multiple channels track CSAT separately for chat, email, and phone.
How do I build a CSAT dashboard?
Building a custom CSAT dashboard is straightforward with Geckoboard's dashboard builder. Connect Zendesk Support, Zendesk Chat, Zendesk Talk, or Intercom to pull satisfaction ratings automatically, then pick your metrics and build the view you need. Share with your team as a TV dashboard, shared link, or scheduled snapshot.