Product update

June 17, 2022

New!

Added conversation and satisfaction metrics to our Dixa data source

We’ve expanded our Dixa data source to support two new categories of metric:

Satisfaction ratings

• Number of satisfaction ratings
• Latest and average satisfaction scores
• Satisfaction ratings for specific channels and assignees
• A feed of rating messages, filterable by channel, assignee, rating emoji and more

Conversations

• Number of conversations today, or over a time period
• Number of conversations broken out by channel, assignee, queue, status and more
• Average conversation duration
• Conversations per provisioned phone number