Product update

July 7, 2025

New!

New Zendesk metrics and filters

We’re continuing to make it easy to access useful Zendesk metrics in Geckoboard, and have added support for unassigned unsolved tickets, assigned unsolved tickets and unreplied unsolved tickets.

We’ve also shipped a useful improvement to filtering. On most Messaging metrics (apart from Averages) we’ve added the ability to filter by multiple values instead of just one. You can now filter and group all Zendesk metrics by ticket submitter too.