Filter Help Scout metrics by conversation type | Geckoboard
Product update
August 18, 2025
New!
Filter Help Scout metrics by conversation type
Our Help Scout integration now lets you filter metrics by conversation type, giving you more focused insights into your support performance.
When setting up any Help Scout widget, you can now choose to display data for specific conversation channels:
- Chat - Live chat conversations only
- Email - Email support conversations only
- Phone - Phone support conversations only
- All - Combined data across all channels (default)