Product update

April 15, 2026

Faster updates for Zendesk Agent Status

If you're using Geckoboard's Zendesk Agent Status data source, your dashboards now reflect what's happening in Zendesk more quickly - making them more useful for teams who need an accurate, up-to-the-minute view of agent availability and workload.

Instant agent and channel status updates - Agent and channel status changes now appear on your dashboard the moment they happen in Zendesk, via webhooks. No more lag between an agent going on a break and your dashboard catching up.

Faster work item refresh - Data related to work items now refreshes every two minutes, down from before.

These improvements are rolling out now - no action needed on your end. If you have any feedback, get in touch via the in-app chat.