Product update

May 20, 2019

Intercom integration

We’ve launched some big improvements to our Intercom integration! Our overhauled integration makes it easier than ever for support teams using Intercom to keep track of their progress, stay motivated, and react quickly to problems by displaying the metrics that matter on a big screen.

Connect your Intercom account to Geckoboard and you'll now be able to visualize the following metrics:

• First response time
• Time to close
• New conversations
• Number of users
• Number of companies
• Number of leads

Depending on the metric, you can now also filter by assignee, state, segment and tags to make your visualizations even more relevant to your team.

For more information on how the integration works, check out our support docs!