14 Customer support dashboard examples | Geckoboard
Customer support dashboard examples
Real-world dashboards used by support teams to track call center performance, customer service KPIs, CSAT, SLAs, and agent performance.
Call center dashboards
A call center dashboard (or contact center dashboard) visualizes live metrics such as number of calls, wait time, and customer satisfaction.
Customer Experience dashboards
A Customer Experience (CX) dashboard highlights customer interaction metrics important to ensuring a positive experience.
Helpdesk dashboards
Enables helpdesk teams to monitor key metrics and make sure they’re hitting KPI targets.
Customer service dashboards
A customer service dashboard visualizes a support team’s performance in real-time, so they can react to important changes and make progress toward their goals.
Isara AI dashboards
Track predicted customer satisfaction, conversation temperature, and upsell performance with AI-driven insights from Isara.
Stylo Scores dashboards
Track customer sentiment, urgency, and predicted CSAT in Zendesk with AI-driven insights from Stylo.
CSAT dashboards
A CSAT dashboard breaks down one of the most important Customer Support KPIs, Customer Satisfaction (CSAT), helping teams better understand how and why it’s changing.
SLA dashboards
A Service Level Agreement dashboard (SLA dashboard) helps customer service teams understand if the level of support they are providing meets set standards.
Support agent dashboards
A support agent dashboard visualizes the performance of individual CS agents in order to foster a spirit of friendly competition.
Zendesk dashboards
A Zendesk dashboard surfaces real-time KPIs and ticket information from Zendesk, allowing managers and agents to monitor the queue throughout the day, be more responsive, and deliver stellar support.
Aircall dashboards
Sharing metrics from Aircall to help monitor calls and motivate teams to perform.
HubSpot Service Hub dashboards
Sharing metrics from HubSpot to help unlock the performance of customer service teams.
Intercom dashboards
Using data from Intercom to create agent leaderboards for motivating Customer Support teams.
Jira dashboards
Custom Jira dashboards surface real-time KPIs and ticket information from Jira and other sources, allowing teams to monitor workload more effectively.