Isara AI dashboard examples

An Isara dashboard surfaces AI-driven signals from customer conversations — frustration, urgency, and predicted satisfaction — alongside your Zendesk queue metrics. It gives support leads an early warning system for customer risk, so you can act on what's happening in tickets before it shows up in CSAT.

Isara Live dashboard

Build your own Isara Live dashboard

Get a live view of predicted CSAT and customer sentiment across all support conversations. The Isara Live dashboard highlights the percentage of warm and hot interactions alongside average upsell opportunities, helping support managers react quickly to shifts in customer mood and uncover opportunities to strengthen relationships.

Focus area: Real-time customer sentiment and upsell performance
Who uses it: Customer Support managers and team leads
How often: Throughout the day
Data sources:

Isara Monitoring dashboard

Build your own Isara Monitoring dashboard

See how customer satisfaction, frustration, and agent helpfulness evolve across weeks. The Isara Monitoring dashboard visualises predicted CSAT trends, customer temperature mix, and team performance indicators to help you understand what drives satisfaction changes and where to focus improvement efforts.

Focus area: Customer satisfaction trends and team performance
Who uses it: Support and Customer Success Leaders
How often: Weekly or during team reviews
Data sources:

Frequently asked questions

What is an Isara AI dashboard?
An Isara AI dashboard displays AI-generated quality scoring and support monitoring data from the Isara integration with Zendesk. Support managers use it to track AI-assisted ticket handling, flag low-quality interactions in real time, and monitor agent performance through Isara's scoring system.

What is Geckoboard?
Geckoboard is a live dashboard tool used to surface the sentiment and urgency signals that Isara writes back as custom Zendesk ticket fields. It presents those signals on a shared screen alongside your standard queue metrics — so support leads can monitor customer risk in real time without switching tools.

What metrics does an Isara AI dashboard track?
Key metrics include AI quality scores per ticket, agent performance scores, tickets flagged for review, and volume of AI-handled vs. agent-handled conversations. The monitoring dashboard tracks live ticket status and escalation activity.

How do I build an Isara AI dashboard?
Building a custom Isara AI dashboard is straightforward with Geckoboard's dashboard builder. Connect Zendesk Support with the Isara integration to pull AI scoring data directly into your dashboard, then pick your metrics and build the view you need. Share with your team as a TV dashboard, shared link, or scheduled snapshot. Start a free trial or learn more about how Geckoboard works.

What can I use an Isara AI dashboard for?
Use it to monitor performance in real time — seeing live AI quality scores and escalation alerts as they happen, rather than reviewing them after the fact. It also helps make team performance visible by surfacing Isara scores in a shared view that gives agents and leads a consistent benchmark for what good looks like.