Product updates | Geckoboard
Product updates
July 5, 2022
New!
Expanded our Zendesk Sell data source to include call metrics
We've added a range of metrics to our Zendesk Sell data source, centered around calls. Show how the team is performing throughout the day and over time, with:
- Number of calls (which can be filtered by owner, related deal, call direction and more)
- Duration of individual calls
- Average call duration
- Call outcomes, including summaries
- ...and more
June 28, 2022
New!
Added satisfaction ratings to our Gorgias data source
Our Gorgias data source now supports satisfaction ratings. Alongside each star rating, you can also include each rating's accompanying message; a useful way to share feedback with the team!
June 24, 2022
New!
We’ve added another new data source - RingCentral! Keep track of your phone support operation throughout the day, by visualising metrics such as:
- Call volume
- Missed calls
- Abandoned calls
- Total call duration
- Out of SLA call duration
- User presence
…and more.
June 21, 2022
New!
We’ve shipped a brand new Asana data source! If you’re using Asana to manage your team's work, you can now add data from your Asana projects to your dashboard to keep track of things like:
- How many tasks were completed today, or over time
- Lists of tasks, organised by section, approval status or priority
- Tasks by priority, assignee, due date, completion date and more
- Number of subtasks
- and more...
June 17, 2022
New!
Added conversation and satisfaction metrics to our Dixa data source
We’ve expanded our Dixa data source to support two new categories of metric:
Satisfaction ratings
- Number of satisfaction ratings
- Latest and average satisfaction scores
- Satisfaction ratings for specific channels and assignees
- A feed of rating messages, filterable by channel, assignee, rating emoji and more
Conversations
- Number of conversations today, or over a time period
- Number of conversations broken out by channel, assignee, queue, status and more
- Average conversation duration
- Conversations per provisioned phone number
June 6, 2022
New!
Added more ActiveCampaign metrics
We've expanded the range of metrics available in our ActiveCampaign integration to include:
- New deals
- Deal value
- Deals by pipeline
- New tasks
- Completed tasks
- Overdue tasks
April 22, 2022
New!
Improvements to our GA4 integration
We’ve shipped some improvements to our Google Analytics 4 integration:
- More dimensions: You can now break GA4 metrics down by more dimensions, including by content group, content type, channel grouping, page path, device, operating system and first session date. We’ve also added several more Google Ads dimensions, including ad group and keyword text, and (much requested) support for a campaign dimension.
- Metrics and dimensions are now grouped more logically for easier browsing.
March 9, 2022
New!
Additional metrics for Facebook Ads (now out of Beta)
We’ve made some improvements to our new Facebook Ads data source, and are happy to say we’re bringing it out of beta too 🎉.
Add a Facebook Ads widget now and you’ll see we’ve added highly-requested support for custom conversions, as well as several more standard conversion metrics, including:
- Number of conversions
- Canceled subscriptions
- Contacts
- Donations
- Location searches
- Products customized
- Recurring subscriptions
- Appointments scheduled
- Subscriptions
- Trials started
We’ve also added the ability to select ‘today’ as a time period and see those metrics update throughout the day.
March 9, 2022
New!
Our Google Analytics 4 data source now supports the full range of ecommerce metrics available in GA4, making it possible to show sales volume, most popular items, checkouts, promotion performance and more on your dashboards 🎉
February 16, 2022
New!
ICYMI: we recently shipped a beta version of a new Facebook Ads data source that includes a broader range of metrics, improved filtering options, and grouping functionality, enabling Facebook advertisers to build much richer dashboards with Geckoboard.