Product updates

March 27, 2026

New!
Improved bar chart visualization
We've made several improvements to our bar chart visualization, making it easier to read and much better at presenting your data - particularly on big screens.

Improved use of space - Bar charts now scale more intelligently to fit your data, reducing unnecessary blank space and giving your metrics more room to breathe.

A friendlier look - Subtle rounded edges give bar charts a cleaner, more modern feel.

These improvements are rolling out now — no action is needed on your end, but do get in touch with any feedback.

March 12, 2026

New!
Custom Dashboard Templates
As organizations grow, dashboard admin can become repetitive and inconsistent - dashboards for every team, individual dashboards for each support agent, one per phone number or support ticket form…

Before long, you might find yourself rebuilding the same dashboard again and again, and updating each version manually whenever something changes.

Today, we’re introducing Custom Dashboard Templates to fix that.

(Currently available for Zendesk, Aircall and HubSpot).

Build once. Roll out everywhere...
Custom Dashboard Templates let you create a dashboard once, and generate filtered dashboards that stay in sync whenever you make any changes.

Here’s how it works:

1. From the ‘New’ dropdown menu, choose to create a new Zendesk, Aircall or HubSpot template
2. Select the field you want dashboards to vary by (e.g. Support Agent, Group, Phone Number or Deal Owner)
3. Select the values you want dashboards for (you can add more later)
4. Click ‘create’

This will generate a collection of dashboards on your account for each value you selected.

Each dashboard shares the same layout and widgets, but filters data for the relevant agent, team, number or whatever other field you chose.

See it in action in this short video:

Stop rebuilding dashboards every time - use Custom Dashboard Templates

The real power of dashboards built this way is in how they stay in sync.

When you update one of these dashboards:

• Any new widgets will appear across all dashboards built with that template
• Time ranges update everywhere
• KPI definitions and dashboard layouts stay aligned

So no more manual duplication. No more dashboard drift. No more inconsistent reporting across your team.

Custom Dashboard Templates are available for:

• Zendesk - Create dashboards by Agent, Group, Brand, Channel, Status, or Priority.
• Aircall - Create dashboards by User, Team, or Number.
• HubSpot - Create dashboards by Owner, Team, Pipeline or Stage

Availability and pricing
Custom Dashboard Templates are available on Pro plans and above. A template will count towards your plan’s dashboard allowance, whilst the individual dashboards you create with it will not.
For more information on Custom Dashboard Templates, check out our help article.

February 18, 2026

New!
Improved column chart visualization
We've made several improvements to our column chart visualization, making it easier to read and better at presenting your data.

Improved use of space - Column charts now scale more intelligently to fit your data, reducing unnecessary blank space and giving your metrics more room to breathe.

Clearer axis labels - We've improved how axis labels are displayed, with fewer gaps and more useful information at a glance.

A friendlier look - Subtle rounded edges give column charts a cleaner, more modern feel.

These improvements are rolling out now over the next few weeks - no action is needed on your end, but do get in touch with any feedback.

February 2, 2026

New!
Zendesk Voice call leg metrics now supported
You can now track call leg metrics from Zendesk Voice in our Zendesk Support integration, giving you a more detailed view of everything that happens inside a call.

Call legs break a call down into individual segments (each time an agent's phone rings, each transfer, each period on hold...), helping you understand patterns that whole-call metrics can miss; for example, how often calls are declined before being answered, how long hold or wrap-up really take, or why a “missed call” wasn’t really missed.

What’s included:

• Volume: Total legs, Accepted call legs, Missed call legs, Declined call legs, Agent legs, End-user legs, External legs.
• Duration: Leg duration, Leg talk time, Leg consultation time, Leg conference time, Leg on-hold time, Leg wrap-up time, Leg handle time.
• Quality: Good quality legs, Bad quality legs, Good quality agent legs, Bad quality agent legs, % Agent leg quality rate, % Leg quality rate.
• List: Call legs list.

Find the new metrics under Voice → Call legs in the Zendesk Support data source.

January 23, 2026

New!
Schedule multiple snapshots per dashboard
You can now schedule multiple snapshots of the same dashboard, making it easier to keep different teams in the loop throughout the day.

Whether you want to send a dashboard at morning standup, again for an afternoon review, or as a handover between teams in different timezones, you're no longer limited to a single schedule. You can also send the same dashboard to multiple Slack or Microsoft Teams channels, each at different times.

To manage your snapshots, head to the reworked Schedule tab when editing a dashboard. From there, you can see all channels and schedules at a glance, and quickly add, edit, or remove any of them.

December 9, 2025

New!
Numeric filtering now available on all Geckoboard plans
Numeric filtering allows you to filter on numeric properties - for example, “Number of tickets where first reply time > 2 hours”, or “Number of deals where deal value is > $10k”.

Previously only available on our Pro plan, we've made this powerful functionality available on all Geckoboard plans from today. Enjoy!

November 24, 2025

New!
Map visualization now available on our Shopify integration
Just in time for the holiday season - you can now visualize Shopify data using our map visualisation.

See New Orders come in, track Average Order Value for a specific period, or monitor Gross Sales - our map visualisation works with all our Shopify metrics.

You can choose between a global view, or zone in on specific regions or counties too - perfect for tracking how your store is performing in different places, in real-time.

November 24, 2025

New!
Announcing Geckoboard’s new Microsoft Teams integration
We're excited to announce the launch of our new Microsoft Teams integration, connecting your most important metrics directly to your team's workflow. Now you can bring real-time data right into the channels where your team collaborates every day, helping everyone stay informed and act quickly on performance changes.

Connect Geckoboard to Microsoft Teams, and unlock two powerful features designed to keep your business running smoothly:

1. Automated Dashboard Snapshots

Keep teams and stakeholders around your business in the loop with dashboard snapshots. With our new integration, you can easily schedule automatic screenshots of your Geckoboard dashboards to post directly into Microsoft Teams.

• Keep everyone aligned: Ensure your team starts the day with an accurate overview of performance.
• Set the right cadence: Choose to share daily, weekly, or monthly to fit your review cycle.
• Increase data visibility: Make key metrics a natural, effortless part of your team's conversation.

2. Real-Time KPI Alerting

Now you can get alerted in Microsoft Teams when your KPIs hit specific thresholds - whether that's a positive milestone or a critical dip in performance.

• Instant notifications: Notifications will automatically post in a designated Teams channel, letting you know the moment an important metric changes.
• Maintain momentum: Celebrate successes immediately and quickly troubleshoot problems before they escalate.
• Swarm around problems: Centralize discussion around specific problems as they arise and easily loop in others.

This integration is available today to Geckoboard customers on our Core plan or above. To get started, set up a snapshot using the ‘share’ menu in the dashboard menu bar. Or to set up a notification, add a status indicator whilst building or editing a widget, and follow the steps to connect your Teams account.

View our help articles here.

November 12, 2025

New!
Enhanced Zendesk metrics and filters
We’ve added a range of new metrics and filtering options across our Zendesk integrations, making it easier to monitor more aspects of your support operation. Here’s what’s new.

Zendesk Support

• Total number of tickets replied to
• Group tickets by number of replies (e.g., number of tickets with 1 reply, 2 replies, 3 replies)
• Interactive View now supports sorting on multi-select, tagger, and checkbox custom fields, giving you more ways to slice ticket data directly from your dashboard

Zendesk Agent Status

• Total channel capacity (across email, messaging, phone, etc.)
• Total agent capacity
• Remaining available capacity (by channel or agent)
• Filter work items by group and skill to monitor specific team segments

Zendesk Messaging

• Total messages in queue
• Total assigned messages

Zendesk Voice

• Percentage of calls waiting less than 60 seconds

October 10, 2025

New!
Support for custom ticket statuses in Zendesk
Our Zendesk Support integration now supports custom ticket statuses, giving you better visibility into your unique support workflow.

You can now filter or split relevant Zendesk metrics by custom status, making it easy to track tickets in stages like "Awaiting Customer," "Engineering Review," or any other custom status you've set up in your Zendesk account.

To use this feature, simply select Custom Status when filtering or grouping your Zendesk metrics.

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