Product updates | Geckoboard
Product updates
July 2, 2024
New!
We’ve improved our Facebook data source, making it easier to build and edit widgets, visualize metrics in new ways, and we've added support for notifications too.
What’s new?
Live widget previews: You can now preview your Facebook widgets as you’re building them, so you can make sure everything’s looking good before adding them to your dashboard.
Smarter time periods: Facebook data can now be shown for custom time periods, bucketed by day, week, month, or year. Most metrics can now also show data for the previous time period, making it easier to compare how performance has changed over time.
Richer visualizations: You can now show more information on a widget by splitting some metrics out by different dimensions, and adding multiple metrics to the same visualization.
Get notified when metrics change: Facebook now supports notifications, so you and your team can get alerted when metrics hit certain thresholds.
June 27, 2024
New!
Overhauled Google Ads data source
We’ve completely overhauled our Google Ads data source, making it much easier to build and edit Google Ads widgets, as well as adding new metrics and some newer features you may have noticed on other data sources.
What’s new?
Updated widget-building experience: Most significant is an update to the way you build Google Ads widgets. We’ve streamlined the configuration options to sit on the left of the screen, and added a live preview of your widget to the right, so you can quickly adjust and fine-tune to your heart’s content before adding a widget to your dashboard.
New metrics and dimensions: We’ve added several new metrics, including ROAS, value per conversion, device, network type, and support for new dimensions including device, network type and conversion action.
More time periods supported: Data can now be bucketed by day, week, month, or year. Most metrics can now also show data for the previous time period, along with a comparison of how performance has changed.
Combine multiple metrics: You can now create richer visualizations by adding multiple metrics to the same chart.
Get notified when metrics change: Google Ads now supports notifications, so you and your team can get alerted when metrics hit certain thresholds.
April 3, 2024
New!
We’re very excited to have shipped a new, revamped Aircall data source, bringing faster updates, new metrics and filters and the addition of Interactive View, making it even easier to keep on top of live queues using Geckoboard.
Really real-time updates
Aircall widgets built with our new integration now update the instant a call is made or when a user’s availability changes. This upgrade means teams can now see a truly real-time view of activity across their queues on desktop, mobile, and TV.
New live queue metrics
To make the most of this speed upgrade, our integration now supports several new metrics to help you monitor live queue activity: active calls, calls waiting, connected rate, longest call waiting, and answer rate. We’ve also expanded the range of user statuses so you can now instantly see which specific users are online, offline, currently on a call, engaged in after-call work or set to do not disturb.
Filter by tag and team
Visualize more specific numbers with these two new filters, available on most metrics.
Improved widget-building experience
Building an Aircall widget now feels a lot more intuitive and takes fewer clicks, with metrics now organized into categories spanning all calls, inbound calls, outbound calls, queue and agent metrics.
Drill down using Interactive View and see source data
Our revamped integration now supports Interactive View and Source data, allowing dashboard Admins to quickly investigate changes to an Aircall metric by drilling into different dimensions and time periods and seeing which calls have impacted the data. You can export call lists for further analysis as a .CSV file too.
How to access the new version
If you are already using Geckoboard’s Aircall data source we encourage you to migrate existing Aircall widgets over to the new version as soon as possible for the best experience going forwards.
If you’re new to Geckoboard, sign up for a free 14-day trial here, select the Aircall integration, and follow the instructions to set up a connection.
March 7, 2024
Shopify data source improvements
We’ve shipped a range of improvements to our Shopify data source, including a new metric, a more useful Interactive View, and improved accuracy of some metrics.
What’s changed?
New Gross Sales metric: our integration now allows you to keep track of Gross Sales using a range of different visualizations. These can be broken down in a number of ways by filtering by specific product names, SKUs, locations, sales channels, tags and more.
See specific orders in Interactive View: dashboard admins can now use Interactive View to see which specific orders have impacted a metric. Click the new table icon on a Shopify widget, or ‘Source data’ whilst using Interactive View, and you can now see a list of orders associated with that metric. To make further investigation easier, you can click directly into those orders in Shopify itself, and download the raw data as a .CSV too.
Faster updates: Shopify widgets now benefit from faster refresh rates, with some metrics updating the instant orders come in.
Improved data accuracy: We’ve fixed an issue that affected the accuracy of sales metrics broken out by product for some users.
March 6, 2024
New!
Instagram Business data source
We’ve shipped a whole new Instagram Business data source, opening up a range of possibilities for tracking the growth and reach of your Instagram account with Geckoboard.
Connect your Instagram Business account and you can now visualize live metrics relating to the performance of your account, as well as individual posts, stories, and reels. These include:
- Current total followers
- New followers for a given time period
- Profile views
- Total number of posts
- Post reach (a specific post, or set to most recent)
- Story impressions (specific story, or most recent)
- Average watch time for a specific or most recent reel
- Number of comments on specific or recent posts and reels
- A feed of comments from posts and reels
- …and many more.
The new data source also now takes advantage of many of the other features we’ve rolled out across Geckoboard in recent months, including:
- A more intuitive widget-building experience, allowing you to preview your widget before adding it
- Support for more visualization types
- Presets for popular metric and visualization combinations
- Support for Slack notifications when your Instagram metrics improve or drop-off
Log in to your Geckoboard account and select Instagram Business to give it a spin!
NB: This data source supports Instagram Business accounts only.
January 29, 2024
New!
We’ve added support for a range of real-time agent status metrics from Zendesk, with a new integration called Zendesk Agent Status.
For Zendesk setups with omnichannel routing rules at their core, this opens up many possibilities for accurately monitoring real-time agent workloads across Support, Talk, Messaging, and in some cases Chat, and agent availability to pick up additional work items.
Some of the metrics now supported include:
- Current agent status (online, offline, away, in transfer…)
- Agents’ status broken out by channel
- Total work items owned by each agent
- Agent capacity, broken out by channel
…and more.
To access these new metrics, select Zendesk Agent Status from our list of data sources whilst logged into Geckoboard, and set up a connection to your Zendesk account.
Note: as this uses a specific API supplied by Zendesk, you’ll need to set this up as a new connection even if you’ve already connected via our Support, Chat, Talk, or Sell data sources.
December 12, 2023
New!
Never miss an important change to your key metrics, with our new, highly-requested feature: KPI notifications!
Get notified in Slack the minute your data hits a ‘success’ or ‘warning’ value, even if you don’t have your dashboard open. Perfect for letting everyone know when targets have been achieved, when a KPI is doing particularly well, or if performance has dropped off in a particular area.
How it works
- On a number or gauge widget*, set up a status indicator.
- Connect your Slack account if you haven’t already, and select the channel you’d like to push notifications to when success or warning values are triggered.
- You’ll now receive a notification in Slack when your metric enters or exits a success or warning state.
Got feedback? We’d love to hear what you like or don’t like, so send your comments to our team using the ‘Help’ button in the top right of your account.
*Currently available on the following data sources: Activecampaign, Aircall, Airtable, Amplitude, Asana, Baremetrics, Campaign Monitor, ClickUp, Close, Copper, Databases, Datasets API, Delighted, Dixa, Dotdigital, Facebook Ads, Freshdesk, Freshservice, Google Analytics, Google Search Console, Gorgias, Help Scout, HubSpot, Intercom, Klaus, Klaviyo, Linear, Matomo, Monday, Nicereply, Orbit, Pipedrive, ProfitWell, QuickBooks, Redash, RringCentral, Satismeter, SendGrid, ShipStation, Shopify, Stripe, TikTok, Wistia, YouTube, Zendesk Support, Zendesk Chat, Zendesk Sell.
November 30, 2023
New!
Shopify now supports historical reporting
Automate and simplify reporting for your online store; our Shopify data source now supports reporting over historical time periods, including 'yesterday', 'last week', and 'last month'.
Used with email or Slack snapshots this is a handy way to set up reporting dashboards that update your team and stakeholders on performance over a recent time period.
November 9, 2023
New!
Updated Campaign Monitor data source
We’ve updated our Campaign Monitor data source to provide a more streamlined workflow when building or editing Campaign Monitor widgets. Re-written from the ground up, our integration now lets you visualize Active Subscriber Count for specific segments, and supports oAuth as a connection method too.
September 29, 2023
New!
Go a level deeper with your Klaviyo dashboards. Our integration now allows you to keep track of segment size.